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Customer Feedback

We frequently receive letters and emails giving very positive reactions to our products and services. We pride ourselves on being able to give a personal service to all our customers and we would like to share some of their comments with you here. If you have any feedback you would like us to hear, please do send us an email to info@brushwoodtoys.co.uk or use the form on our website Contacts page.

"Just a quick email to say, thank you so much for the excellent service from your shop. The items are fantastic, a very happy customer." - Kristi

"Absolutely thrilled with the Equestrian Centre.  Always a joy to slot one of your (Brushwood) toys together and exceed expectations every time!" - Martin Gibbard

"Ever since buying from you I've always had brilliant service and everytime I visit the shop both Paul and Peter are welcoming and friendly and always there to answer and questions. Thankyou for your support in finding the missing item today really appreciate your help and support. Keep up the good work!"

"Delighted with the service received,  prompt delivery, and quality of merchandise. One happy grandson this Christmas! Will definitely order again from Brushwood Toys!" - Dorothy Flockhart

"I'd like to thank you for an amazing service you provide and the items are perfect my Daughter will be over the moon with all her schleich horses. So a big thank you stay safe."

"Just wanted to say how great your farm toys are. I started mine about a year ago and my toy/model farm would not have looked like it does without your products."

"The defenders arrived today. A big thanks for the top service, the models are top and new with top boxes. The packaging for shipping was perfect too! I will recommend you to all and follow your website to find other models. Thanks"

"Received my universal hobbies tractor this morning.  Thank you for the excellent service will be using you a lot more. Many thanks."

"I just want to thank you for the absolutely amazing customer service you provided"

"Hi, just would like to say thank you for the last two orders I placed.  What a fantastic service and well packaged..and quick response on the phone to query an order. Keep up the fantastic work will definitely be ordering again from you!"

"It is so refreshing to experience such fantastic customer service!  You have made our little boy very happy"

"I just want to thank you for the absolutely amazing customer service you provided to my son.  We shop (too much!) with you and will continue to recommend you to all of our farmer friends ;) Thank you once again for your prompt and efficient help to our enquiry"

"Many thanks for your prompt attention to the broken base on my sons first farmyard. The replacement arrived and is being put to good use already. It has been a pleasure to deal with efficient companies with a common sense approach not resulting in extra work for me the customer"

"Fantastic, prompt, personal service from Brushwood Toys - going the extra mile!"

"Just had the most amazing help & customer service from Brushwood Toys if u need farm toys for ur children they r the best place!"

"Loving the new look website. It feels so much more responsive but more than that I much prefer its more modern feel. Much of my online habits are done through my phone so I especially like that it is optimised for mobile devices but that hasn't meant any loss in functionality. You still appear to be able to do everything the desktop site seems to do."

"I just wanted to contact you to say how much I love your products. I have made my son a farm using a coffee table and your products like the grass and hedges to build it. It looks so realistic. The whole family plays with it. I look forward to purchasing your sheds to finish off the farm at Christmas" 

"We love your new website Brushwood, so easy to use and navigate, love all the search options. We love looking at all the tractors and farms, the Christmas list has started already, with top of the being a livestock shed. Every 3 year old needs one!! The best bit is he can now use your new site by himself too. Happy mummy happy boy!"

"I have got now some Buildings and Accessories of Brushwood Toys and must say I love it very much and I want to have many many .....many more of that!"

"What a service, ordered at 14.15 yesterday received before 9 o'clock this morning."

"A quick note to say a MASSIVE thank you! Super speedy delivery! And great products!!! My son will be so happy on his birthday to add to his 1:32 scale farm collection and his Bruder collection! Will certainly be recommending you to any parents with tractor fan children!"

"Just wanted to say thank you for the brilliant service and super product... It all arrived as you promised and my daughter loves it! Amazing quality... We will be in touch for a Christmas order soon!"

"Many thanks for turning my recent orders round so quickly. The strong packaging meant they arrived in great shape, too. All in all, cracking service - and much appreciated!"

"Thank you for all your help with my order yesterday. I am delighted to tell you that both parcels arrived this morning. I shall tell all my friends with grandchildren what a wonderful service you offer and the most amazing range of tractors, farm buildings etc. Thank you!"

"Thanks again for your assistance in sorting this, it is much very appreciated, and very nice to deal with someone with such great customer service. Thanks again, I will definately buy from you again, and recommend you too."

"Once again thank you for your exceptional customer service, you're a brilliant company to deal with and have made my little boy very happy."

"I just wanted to message you to say *WOW* what a great service you have 

provided!! I rung up yesterday with a list of random Britains numbers, you guys worked 

out what toys they corresponded to and rang me back with all the relevant info, and I placed my order. I truly could not believe my eyes when it all arrived today!! Fantastic!"

"I ordered the first farm as you suggested. It has arrived today and it took me 5 mins to build it. I just wanted to say how impressed I am. Excellent quality and attention to detail. I'm sure he will love it on Xmas day. Delivery exactly as stated. Thank you very much. "

"Just took delivery of my first order from brushwood toys. My first farm for my grandson. The packaging was superb and the quality excellent. Very impressed indeed and will definitely order from you again"

"I just purchased the dairy unit & one of the multi purpose sheds from you a few weeks ago and I am thrilled with the quality of them. I will have a very happy little farmer on Xmas morning"

"Thanks so much for your quick responce. Can I also just say that you have one of the best, if not the best website for farm models/buildings going. Also your customer service is second to none. I look forward to buying more from you in the near future"

"Just wanted to say that the stables are fantastic. Thank you so much - she loves it and has played with it non-stop since her birthday"

"Last week I phoned and ordered a farm work shed for my nephew in Ireland. I have been adding to his farm set for the last 3 years.  The shed was delivered to my mothers house yesterday so he will receive it on Christmas morning. I would just like to say a big thank you. Your products are brilliant and you are a lovely firm to do business with.  Wishing you continued success with your business"

"I did receive my order which is perfect, Thanks once again for another awesome shed and some awesome models"

"The delivery arrived as planned today. We are very happy with the quality of your products. Thank you"

"Order arrived yesterday - son delighted! Will be sure to order more again before christmas! Thank you"

"You have also just made me a customer till my son gets too old. This is what good customer care should be like"

"I ordered and received the Tractor and Implement Shed. The quality far exceeded my expectations! Thanks again for a great product"

"The children absolutely love the farmyard & stable set we got from you for Christmas so they were a great success. Thank you!"

"My little boy is 4 and is farm and tractor daft, I definitely intend to purchase “my first farm” and other items not only for Christmas but future birthdays, I especially love the traditional wooden designed toys, which I feel not only look better but are made to last for a long time when loved and taken care of. I have shown my son your website and not only did it bring a huge smile to his face but mine too at his excitement that Santa might bring him farm toys like those on the website for Christmas! Your toys are something that I know my little boy would love to play with and cherish for many years"

"Excellent quality, speedy delivery and excellent customer service and communications. No hesitation to recommend"

"I do wish to thank you again and I will continue to use your great company. I have referred many customers your way as you are so good and prompt to deal with"

" Your service has been first class and I will be very happy to recommend you to all and look forward to future purchases from your excellent website. Thank you once again"

"l think these products will be a collectors item in years to come. l will definately purchase your products in the future so as to enable him to extend his empire, space permitting!!"

"The service you have offered is fantastic and I’m sure I will want to be buy from you again. Thank you again"

"Thanks for processing this order so efficiently and shipping out the goods today to the Beaconsfield address – much appreciated!"

"Just received my order that I placed yesterday. Excellent service thank you very much" 

"Just wanted to say thankyou so much for the swift service once again in getting my order to me so quickly, iI know how busy you were yesterday when I placed the order and asked for next day service as it arrived at 11.30am today...."

"I am extremely pleased with all the items I have purchased this christmas from you and know my daughter will be thrilled with them. Thanks once again and I will be using your company again soon I'm sure and would recommend Brushwood Toys to anyone"

"I think your customer relations are second to none and a lot of company's could take a leaf out of your book. We have many of your sheds and think they are all great"

"Thank you very much for sending the new tactor shed to us. My 6 year old son was so excited when we put the shed together. I am deeply grateful and amazed at how quickly you dealt with our dilemma and look forward to dealing with you in the future. Once again, many, many thanks"

"Highly recommend Brushwood Toysfor all your children's farming toys. Excellent, friendly and helpful customer service!"

"Very impressed by the super speedy delivery of our order! thank you!!!!!"

"Just Got My 2 Bags Of Field Row Silage That I Ordered On Thursday Night"

"Thanks Guys, Great Service Yet Again"

"Hi There! Your toys are the best toys ever!"

"Omg the tractor shed is amazing!! I can fit my tractors and my implements in it, thankyou!!"

"Many thanks Paul; great customer service"

"I just want to thank you for the absolutely amazing customer service you provided to my son.  We shop (too much!) with you and will continue to recommend you to all of our farmer friends ;) Thank you once again for your prompt and efficient help to our enquiry".