Shipping policy

All orders received before 1pm Mon-Fri are sent out the same day. For UK Mainland addresses you can choose between a 24hr or 48 hr service which are working-day services and a Saturday service as an option, or by Royal Mail (1st class) depending on the value of the order. For Northern Ireland we use DHL or an equivalent service; please allow a minimum of 48 hours for delivery. Royal Mail 1st class is also available for NI and Channel Islands. Outlying UK areas will be a minimum of 2 workings days regardless of service, but may be longer depending on conditions at the time of transit - see DHL map HERE. Please contact us if clarification is needed. We reserve the right to use a different courier depending what is available to us at the time and what we believe will offer you the best service in your area.

Despatches are on working days only and transit times are all in working days.

We have introduced a set of carriage options to try to ensure that you have the best choice for the type of order that you are placing. The list below explains the default shipping services for each area/country we sell to, and a drop down menu at Checkout will allow you to manually chose an option that will suit you best for your delivery address.

Standard UK Delivery:

a) 24 hour Tracked by Royal Mail (available on orders under £150 - unless weight or size of item prevents it being sent by post). Order deadline is 1pm weekdays

b) 48 hour Tracked by Royal Mail (available on orders under £150 - unless weight or size of item prevents it being sent by post). Order deadline is 1pm weekdays

c) Tracked 2 working day service by DHL (available on all order values) Order deadline is 1pm weekdays - restrictions apply; see DHL map HERE

d) Tracked 1 working day service by DHL (available on all order values) Order deadline is 1pm weekdays - restrictions apply; see DHL map HERE

e) Tracked Saturday service by DHL (available on all order values) Order deadline is 1pm Fridays - only available to certain post codes; see DHL map HERE

Non-Mainland UK delivery areas can take significantly longer than the service paid for; e.g. a 24 hour service may take 2-3 working days due to transit times via island airports/ports - restrictions apply.

The checkout will automatically list the services for you - 48hr and 24hr services or Saturday service can be chosen on any value of order.

Please note that transit times are in weekdays only and we do not deliver on Sundays or Public Holidays unless items are arriving with Royal Mail and those services are applicable to your area. All deliveries are dependent solely on the shipping company once the goods have left our premises.

If you use your mobile number as your main contact number then tracking information and delivery advice will be sent to your mobile by the shipping company.

PLEASE NOTE THESE SHIPPING RESTRICTIONS:

Drivers cannot leave goods unattended at delivery addresses unless instructed; this invalidates the insurance and your items will not be covered if they go missing. Customers have other convenient delivery options such as leave with neighbour, which will be detailed in the tracking information provided by the carrier.

If a delivery cannot be made Drivers will leave a card with instructions on your availabe options. After a period of time the parcel may be returned to Brushwood Toys depending on the carriers policy and will require a further shipping charge to re-deliver.

Northern Ireland:
Courier and postal services are all available. Shipping takes approximately 2-3 working days, but may subject to customs inspections and can therefore be delayed.

ALL SHIPPING RATES ARE AVAILABLE AT CHECKOUT

Republic of Ireland

All orders to the Republic of Ireland require an Eire Code without fail. Shipping can take approximately 4-7 working days, but may subject to customs inspections and can therefore be delayed. PLEASE NOTE THAT DUE TO INCREASED SHIPPING COSTS DUE TO BREXIT, A MINIMUM ORDER VALUE OF £60GBP (€70 EUR apprx.) IS REQUIRED FOR ALL ORDERS FROM ROI. If your order is below £60 (€70 apprx.) you will be unable to checkout.

ALL SHIPPING RATES, DOCUMENT CHARGES AND DUTIES ARE CALCULATED AT CHECKOUT. The purpose of these charges is to cover customs costs and get the order delivered to the customer's door without any further charges being due, and are not intended to increase our revenue. ALL RATES ARE AVAILABLE HERE.

Other European countries
Other overseas destinations are available, the rates for which can be seen at checkout when the delivery address has been entered. PLEASE NOTE THAT DUE TO INCREASED SHIPPING COSTS DUE TO BREXIT A MINIMUM ORDER VALUE OF £60GBP (€70 EUR apprx.) IS REQUIRED FOR ALL EU DESTINATIONS OUTSIDE THE UK. All shipping costs, duties and document processing charges are calculated at checkout. The purpose of these charges is to cover customs costs and get the order delivered to the customer's door, and are not intended to increase our revenue. There is a minimum order value of £60GBP (appx 70EUROS) on all orders outside the UK. Any orders below £60 will be refunded immediately and the customer informed. ALL RATES ARE AVAILABLE HERE.

To the USA and other countries outside the EU: ** UNAVAILABLE UNTIL FURTHER NOTICE!**

To place an order over the phone or for any questions you may have, please call us on 01769 574501.

Alternatively you can contact us by email via our online form HERE.